I have made it no secret that I love LuLaRoe. The clothes are cute (when the patterns aren’t fails), they fit well, they’re comfy with my various health issues. And I’m saddened that I have to say no more.
Now, this isn’t the first time LuLaRoe has been problematic, to say the least, in regards to their consultants and disabled people. But for many people, like myself, this is the absolute final straw.
A few days ago, a fairly well known seller posted a video mocking people with disabilities. You can view it here if you haven’t seen it. If you don’t have the stomach for it or have difficulty hearing it, the problem is that Bobby uses The Voice (oh, you know the one. The one people use to mock disabled people. The one people use to make fun of developmental disabilities. THAT one). He declares “My name is Bobby, and I’m special. My name is Bobby, and I’m very special.”
Things blew up, and quickly. People were quick to call him on his ableism, quick to point out that this was making fun of disabilities. Quick to say that hey, this isn’t an acceptable way for someone conducting a business to act, nevertheless someone who is a decent human being.
He apologized. Well, sort of. You can see the apology video here but it’s long and ableist, so I’ll summarize for you. They defended it, because they have a disabled family member and that’s how they “joke around” with her. They apologized that they shouldn’t have done it… live. Shut the front door. They aren’t sorry that they mocked people with disabilities. They’re sorry they did it in a live video. He also says super weird things like “I always thought I’d have a Down Syndrome in my family” which, um, doesn’t really make a lot of sense? And if that’s how you treat your SIL off camera, just, wow.
Now. I hope your seatbelts are bucked, because the ride is just starting, my friends. The founders of LuLaRoe, Mark and Deanne, have a granddaughter with Down’s syndrome. As the custom is with LLR, Scarlett has a dress named after her. A portion of the proceeds of the Scarlett dress are donated to the National Down Syndrome Society. LuLaRoe has raised a large amount of money for the NDSS, which was allegedly a post “near and dear” to their hearts. Right? So clearly they would choose their granddaughter over a consultant.
The National Down Syndrome Society found out what happened. And they were pissed. They gave LuLaRoe an firm line: either cancel Ableist Consultant’s contract or they were severing ties with them. You’d think that they’d do the right thing? Oh, nope. Here is the statement from the NDSS. And here is the statement from LLR.
Notice how very different they are? LLR’s statement is very “poor us,” They chose someone who mocked disabilities over supporting their granddaughter. They chose someone who violated their terms and conditions, over their granddaughter. Don’t believe me? Here, have a screenshot of the terms and conditions.
Here is the text/copy pasted for those with screen readers or who are Blind/Low Vision.
“Each Independent Fashion Consultant agrees to adhere to the following:
1. Conduct themselves and their business operations in a legal, moral, honest and ethical manner at all times.
2. Avoid actions that could result in conflict with other Independent Fashion Consultants or customers.
3. Honestly present the product and income opportunities
. 4. Speak well of LLR, other LLR Independent Fashion Consultants and our competitors. 5. Focus on building business through relationship building and superior customer service.
6. Abide by product guaranty and return policies.
Here are the last two items:
“7. Follow incentive guidelines for your party Hostesses.
8. Conduct your business in such a way that strengthens the LLR brand and improves the opportunity for all Independent Fashion Consultants”
Okay. Hold up. The ethical and moral part? Does that only apply to consultants they don’t like? Apparently, because this guy STILL HAS A CONTRACT. Why? Because they don’t want to hurt his ability to provide for his family. Do “ethics and morals” only apply when it is against someone you don’t like? Why is it someone allowed to act in a way that isn’t ethical or moral, but apparently that isn’t a violation because “oh, he said he was sorry?” Saying you’re sorry means you still have to accept the consequences. But they chose to stand with a consultant…but not the NDSS.
And so, they hurt the ability of the NDSS to support children. Between the gala last year, the Buddy Walk, and donations, LuLaRoe raised a large sum of money for the NDSS. And they chose one consultant over all that. They chose a consultant who mocked their granddaughter.
I believe that people can make mistakes and learn. But this isn’t a mistake. This isn’t the first time that LuLaRoe hasn’t done anything about discrimination toward disabilities. Consultants have discriminated against deaf customers. They still have contracts. Deanne herself referred to kids with sensory processing issues as “weird sensory issues”.
I am angry. And you know why? The apology that was given was very much a “we’re sorry we got caught”. I know this because it’s the same tune, different words that was always used when someone was told they had to apologize for bullying me. And every. single. time. they did it again. They just got savvier about it, they just changed the way they did it. It never stopped. And the apology was about the consultant and how they felt, not about the people who were impacted.
I am grateful for LuLaRoe. I met friends through it I wouldn’t have met otherwise, and other friendships were deepened. And that is invaluable to me. But I can’t support them any longer. I hate that I can no longer in good faith support my friends, I hate that I now feel sick to my stomach thinking about buying it. But when they are refusing to uphold their own terms and conditions (how is making fun of disabilities ethical? Why did this person get a get out of jail free card, when other contracts have been terminated for far lesser infractions?). If this had been a “little fish in the sea” consultant, I fully believe their contract would be terminated.
But as a result of this, the consultant gained business. The group numbers increased. People flooded their page to buy their LLR, to support them. OF COURSE LuLaRoe isn’t going to terminate their contract, because it’s lining their pockets. Why are we allowing money to trump basic human decency?
Prove me wrong, LuLaRoe. You know better, so why the heck aren’t you doing better? You can’t bring out the ignorance card: people have tried to educate you. People have told you why your decision hurts them. And you don’t care. You have proven, over and over again, that you don’t care for me and my kind.
And that’s why I have to say no more. It’s why I am done with you. I can’t support someone who doesn’t support some of the most important people in my world – who thinks of lining their pockets before doing what’s right. Shame on you.